Ordering & Same-Day Delivery FAQs
The Ordering Process
What is the cutoff time for placing a same-day delivery order?
Our cutoff for same-day flower delivery is noon PST. If you miss the cutoff, feel free to call the shop, and we will accommodate your delivery if possible.
Is same-day delivery available every day you're open, or only certain days of the week?
Same-day delivery is available every day. We are open every day from 11 AM to 6 PM PST.
Are there times when same-day delivery may not be available even if someone orders before the cutoff?
Usually, if you place your order before our noon cutoff, we can accommodate same-day delivery.
Do customers need to order online for same-day delivery, or can they also call the shop?
You can order online or call the shop, whichever is easier for you. If you've missed our noon cutoff and are hoping for same-day delivery, call us at 503-225-9400. We may still be able to make it happen!
Are all of the arrangements shown in your online shop available for same-day delivery, or only certain ones?
All of the arrangements in our online shop are available for same-day delivery. Because we source our flowers seasonally, your arrangement may not look exactly like the image shown online. You'll see this information during the ordering process and be asked to acknowledge it before placing your order.
If a specific flower, color, or arrangement isn't available, what happens? Do you make substitutions?
We source flowers seasonally, and availability will vary. Your finished arrangement may not look exactly like the image shown online. We do our best to capture the arrangement's essence and style. We will stay within the color palette of each arrangement ordered. The size of your arrangement will be based on the price point you select. Flowers change each month. Please keep in mind we source what is locally available.
What cities, neighborhoods, or ZIP codes do you deliver to?
We deliver flowers throughout the Portland area, including Portland, Vancouver, Gresham, Beaverton, Lake Oswego, and Oregon City. You can also check our delivery information by ZIP code to find details for your specific location.
Are there areas you do not deliver to?
Not really! We offer delivery throughout Portland and many surrounding areas.
How are delivery fees determined?
Delivery fees are based on ZIP code and distance from our shop and main delivery hub. Please see the chart below for delivery zones and fee information.
ZONE A ZIP CODES -- $15
97202, 97206, 97212, 97213, 97214, 97215, 97227, 97232
ZONE B ZIP CODES -- $25
97201, 97204, 97205, 97209, 97210, 97211, 97216, 97217, 97218, 97220, 97222, 97239, 97266
ZONE C​ ZIP CODES-- $35
97005, 97006, 97008, 97015, 97024, 97030, 97034, 97035, 97045, 97046, 97060, 97062, 97086, 97203, 97219, 97221, 97223, 97224, 97225, 97229, 97230, 97233, 97236, 97267
ZONE D ZIP CODES -- $45
97003, 97007, 97070, 97078, 97080, 97089, 97124, 97123, 97213, 98607, 98660, 98661, 98662, 98663, 98664, 98665, 98682, 98683, 98684
THE DELIVERY PROCESS
Do you deliver to hospitals, funeral homes, businesses, hotels, schools, nursing homes, assisted living facilities, or other special locations?
Yes. We deliver to a variety of locations, including hospitals, funeral homes, businesses, hotels, schools, nursing homes, assisted living facilities, restaurants, and event spaces.
Are there any special instructions customers should know about deliveries to those locations?
A phone number for the recipient must be provided. If we're delivering to a locked building, it's also helpful to provide information about how to access the building or an alternate on-site location where the flowers can be left.
What information do you need about the recipient to successfully make a delivery?
Please provide the recipient's phone number along with any information we may need to access their location, especially if they're in a locked building. If no one is home, it's also helpful to let us know where we can safely leave the flowers, especially during hot weather.
Can customers request a specific delivery time?
Our standard deliveries don't include a specific delivery time. Timed delivery is available for an additional fee when flowers need to arrive at a specific time for a funeral, event, or business that opens later in the day.
What happens if the recipient isn't home?
If the recipient isn't home, we'll leave the flowers where it makes the most sense and text a photo showing where they were left.
Will you leave flowers at the door? If so, under what circumstances?
Yes. If the recipient isn't home, we leave flowers at the front if it is covered and in the shade. We always find the safest spot out of the elements and notify both the sender and recipient of where the flowers will be. We do not leave flowers with neighbors unless the sender specifies this to be done.
Do you contact the recipient before delivery?
No. We don't contact the recipient before making the delivery. When our delivery driver leaves the flowers on a doorstep, they take a photo of the flowers and send it to the recipient with the delivery address.
What happens if you can't complete a delivery?
If we can't complete the delivery because the address provided is incorrect, we'll bring the flowers back to the shop. An additional delivery fee will be required to attempt delivery again.